Image Hair & Beauty Lounge 

  01942 727476   

Here at Image we strive to give our clients the best possible professional service in a safe environment. we ask all clients to take a moment to read out salon policies to ensure your visit to our salon runs smoothly. For any more information please don't hesitate to contact us directly.

Deposits

We now require a non-refundable deposit in order to book any appointments valued over £20, deposits must be paid within 24 hours of the booking and failure to do this will result in cancellation of the booking. Deposits must be paid via Paypal friends and family option to [email protected] using booking date and name as reference or via card in the salon.

Cancellations

We require 48 hours’ notice to cancel your booking and reschedule without the loss of deposit. Failure to give 48 hours’ notice will result in the loss of your deposit and an additional deposit being taken for any subsequent bookings.

Late Arrivals

We reserve the right to refuse treatment if clients are more than 15 minutes late to appointments. Due to the extensive daily bookings we cannot inconvenience other clients by running late to their appointments due to late arriving clients. Were appropriate we will try to accommodate to the best of our ability. In the unfortunate case we cannot accommodate your appointment due to other client bookings this will result in the loss of your deposit.

Under 16’s

Due to strict Health & Safety guidelines, under 16’s are only permitted to attend their own individual appointments. When attending their appointment Under 16’s must be accompanied by an adult and must be supervised at all times and written consent may be required for particular treatments.

Due to this any clients who allow under 16’s to accompany them to their appointments will be informed on arrival that the appointment will be cancelled in accordance to the salon policy and an alternative appointment will be arranged for a more convenient time.

We apologise for any inconvenience caused however due to the nature of the working environment including chemicals, sharp objects and hot equipment we have a duty of care to protect our clients and visitors at all times, therefore we request that all young children under the age of 12 attending their appointment last no longer than 30 minutes, to reduce the risk of adverse reactions to potential harmful chemicals. We will not be held liable for any reactions or harm caused as children are attending at the parents own risk.

Patch Testing

The following treatments will not be performed without a patch test; Eyelash extensions, Lash Lift, Tinting, Hair Colouring, & Microblading. Any clients with sensitive skin, new medications, pregnancy or previous reactions to any product will require to be patch tested regularly to reduce risk of reaction.

Privacy

All client information will be stored according to the Data Protection guidelines and will not be passed onto third parties. Any information will solely be used to protect client during treatments and will only be available to staff members.

Image Hair & Beauty Lounge Management